Legal

Refund & Cancellation Policy

Please read this policy carefully before purchasing.

SCALPEREDGE - REFUND & CANCELLATION POLICY
Last updated: 17 January 2026
IMPORTANT
ScalperEdge provides digital subscription access to market analytics and software features. Because this is a non-tangible digital service that is delivered immediately upon activation, refunds are limited and will be issued only in specific situations described below.
By purchasing a subscription, you agree to this Refund & Cancellation Policy.
1) DEFINITIONS
ScalperEdge, we, us, our means ScalperEdge (Individual Proprietor), located in Jamshedpur, Jharkhand, India.
Service means the ScalperEdge website/app and the subscription features.
Subscription means a paid plan providing access for a fixed billing period.
Payment Gateway means our third-party payment processor (e.g., Razorpay etc).
2) CANCELLATION
2.1 You may cancel your subscription at any time.
2.2 Cancellation stops future renewals. You will continue to have access until the end of your current billing period unless stated otherwise.
2.3 We do not provide prorated refunds for partial use of a billing period.
3) REFUND POLICY (NO-REFUND BY DEFAULT)
3.1 General rule - No refunds
All purchases are final. We do not offer refunds or credits for:
  • change of mind
  • accidental purchase of the wrong plan
  • lack of usage
  • dissatisfaction with market outcomes
  • trading losses or expected performance not achieved
  • inability to use the Service due to user-side issues (device, ISP, VPN, local network, browser configuration)
This is standard for digital subscriptions where access is granted instantly.
4) EXCEPTIONS - WHEN WE MAY ISSUE A REFUND
We may issue a refund (full or partial) ONLY in the following cases:
4.1 Duplicate payment / double charge
If you were charged more than once for the same subscription period.
4.2 Payment successful but subscription not activated
If your payment was successful but our system did not activate your subscription and we are unable to resolve activation within a reasonable time.
4.3 Proven service-side outage preventing access
If a verified technical failure on our side caused a material inability to access paid features for a significant portion of your billing period, and we are unable to provide a reasonable remedy (such as extending access).
Note: Market data delays, broker/exchange/vendor outages, internet issues, or third-party disruptions are not considered service-side outage if the core ScalperEdge service is functioning.
5) HOW TO REQUEST A REFUND
Email: support@scalperedge.com
Include:
  • your registered email/phone number
  • transaction ID / payment reference
  • plan purchased
  • brief reason and screenshots (if relevant)
Time limit: Refund requests must be raised within 7 days of the charge date.
We may ask for additional details to verify the claim.
6) REFUND METHOD AND TIMELINES
6.1 Approved refunds are processed back to the original payment method via the Payment Gateway.
6.2 Processing time depends on the Payment Gateway and your bank/UPI provider.
6.3 If a chargeback/dispute is raised, the dispute process of the Payment Gateway/bank will apply. We may suspend the account during an active dispute.
7) PLAN CHANGES / UPGRADES
7.1 If you upgrade mid-cycle, you may be charged a prorated difference.
7.2 Downgrades typically apply from the next billing cycle.
8) FRAUD / MISUSE
We reserve the right to deny refunds if we detect abuse, fraud, suspicious activity, repeated disputes, or violation of our Terms & Conditions.
9) CONTACT
Support Email: support@scalperedge.com
Location: Jamshedpur, Jharkhand, India
Need help? Contact us